Contact Us

Customer Service Center
Assists with member eligibility, benefits, claim status, and ID cards.
Phone (808) 941-4622
Toll-Free (888) 941-4622
8 am – 4 pm, Monday – Friday
Main Office
Assists with general information. Non-English speaking callers may contact our Customer Service Center for assistance through our language translation service.
Phone (808) 591-0088
Toll-Free (800) 621-6998
Fax (808) 591-0463
Office Hours:
8 am – 5 pm, Monday – Thursday
8 am – 4 pm, Friday
View holiday schedule
Member Eligibility Verification
Assists with verifying member eligibility using our IVR phone system.
Phone (808) 791-7628
Toll-Free (808) 791-7628
24/7, including holidays
Sales Support
Assists brokers and businesses with sales and retention-related questions or requests.
Phone (808) 791-7654
Toll-Free (800) 621-6998 ext.301
Fax (808) 535-8305
8 am – 4 pm, Monday – Friday
Provider Relations
Assists providers with contracting, fee schedules, and changes to practice information.
Phone (808) 791-7557
Toll-Free (800) 621-6998 ext.304
Fax (808) 535-8314
8 am – 4 pm, Monday – Friday
Health Management
Assists with precertification, utilization review, and case management.
Phone (808) 791-7505
Toll-Free (800) 621-6998 ext.302
Fax (808) 535-8398
8 am – 5 pm, Monday – Thursday
8 am – 4 pm, Friday
Office Address

737 Bishop Street, Suite 1200 Honolulu, HI 96813


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