Medical Providers FAQs

HMAA provides access to medical services through the HWMG Provider Network. Following are some common questions we receive from providers. If you have a question that isn’t addressed here, feel free to Contact Us.

  1. How can I participate with HMAA?
  2. How do I update my information with HMAA?
  3. I received a ZixCorp secure email message from HWMG or HMAA. How do I open or reply to the message?
  4. Where should I send my claims?
  5. Who should I contact for questions regarding my contract, fee schedules, and other provider-related services?
  6. How may I obtain a copy of the Provider Administrative Procedure Manual?
  7. What medical services require precertification?
  8. How may I obtain a list of specialists to refer my patients to?
  9. What electronic tools does HMAA offer to providers?

  1. How can I participate with HMAA?

    Thank you for your interest in participating! Please visit our Participate with HWMG section, or contact our Provider Relations Department for assistance. We look forward to hearing from you!

  2. How do I update my information with HMAA?

    Please complete and submit a Provider Add, Delete, or Change Form to update your name, Tax Identification Number, specialty, address, billing address, etc., or to add or terminate a practitioner from your practice.

  3. I received a ZixCorp secure email message from HWMG or HMAA. How do I open or reply to the message?

    To open or reply to a ZixCorp secure email message you received from HWMG or HMAA, view our instructions and frequently asked questions regarding our Secure Message Center.

  4. Where should I send my claims?

    Save time and money by submitting your claims electronically. For further information, view our FAQs for Medical EDI. If you cannot send claims electronically, you may send paper claims to the following address:

    HMAA
    P.O. Box 32580
    Honolulu, HI 96803-2580
  5. Who should I contact for questions regarding my contract, fee schedules, and other provider-related services?

    Please contact our Provider Relations Department for questions regarding your contract, fee schedules, changes to practice locations or contact information, and other provider-related services such as Online for Providers and electronic claims submission.

    You may also contact us if you would like to schedule an on-site training with your staff.

    For all other inquiries, please contact our Customer Service Center.

  6. How may I obtain a copy of the Provider Administrative Procedure Manual?

    To obtain the most up-to-date version of these documents, visit our Provider Forms & Information section, or contact our Provider Relations Department and we will gladly send you a copy.

  7. What medical services require precertification?

    View our Precertification Program list of services that is required under HMAA’s medical plans and subject to change at any time.

  8. How may I obtain a list of specialists to refer my patients to?

    You may view our Provider Directory to obtain a list of specialists in our network in Hawaii and on the Mainland.

  9. What electronic tools does HMAA offer to providers?

    We are pleased to offer a suite of electronic tools at no cost to participating providers to maximize efficiency for your practice.

Let us know how we can improve our tools and services by completing a Satisfaction Survey.