As the CDC and Hawaii State Department of Health continue their investigation and response to the respiratory disease outbreak caused by COVID-19, infections have been detected in a growing number of locations including Hawaii. The best way to avoid exposure to COVID-19 and other respiratory illnesses is to follow these preventive guidelines.

  • Avoid close contact with individuals who are sick.
  • Stay home when you’re sick, except for seeking medical care.
  • Avoid touching your eyes, nose, and mouth.
  • Use and dispose of a tissue when coughing or sneezing.
  • Disinfect frequently touched objects.
  • Wash your hands frequently and thoroughly.
  • Follow the CDC’s recommendations for using a facemask.

Symptoms, which may appear 2 to 14 days after exposure, include shortness of breath, fever, and cough. Outcomes range from mild illness to death.

Coverage for COVID-19 Testing and Treatment

  • HMAA members experiencing symptoms related to COVID-19 or other respiratory illnesses should seek medical care from a participating provider. The costs of medically necessary testing and treatment of a diagnosis will be covered in accordance with HMAA’s medical plans and will expire when the National Emergency Declaration for COVID-19 ends. This means HMAA members will not be responsible for copayments, coinsurance, or deductibles related to COVID-19 testing or treatment until October 23, 2020 unless the U.S. Department of Health & Human Services declares otherwise.
    • COVID-19 testing rendered by in-network participating or non-participating providers is covered at 100%.
    • Treatment for COVID-19 rendered by in-network participating providers is covered at 100%.
    • Preventive treatment, such as immunizations, for COVID-19 qualify under the USPSTF A and B guidelines and will be covered at 100% when available.
  • Members who are unable to visit their regular doctor or want to avoid being exposed to other individuals may use our free HiDoc service for 24/7 access to a physician by phone or online. Learn More.

While medical experts are working to identify effective prevention and treatment for COVID-19, we at HMAA want to assure our members and `ohana that your health is our priority, and we continue to vigilantly implement measures to protect the health of our members.

If you have any questions, please contact our Customer Service Center.

Learn about COVID-19 prevention and treatment.

Learn about proper handwashing.

This notice was last updated on July 31, 2020.