See a Doctor Online or by Phone

We are pleased to provide HMAA members with access to a local and national network of physicians online or by phone, through our HiDoc telemedicine service (hosted by CareClix). You can see a HiDoc physician for any non-emergent medical issue, including during domestic or international travel, 24/7. Download or print details about this service.

HiDocHiDoc enables you to see a doctor online or by phone for most healthcare services within 30 minutes, or schedule an appointment for a later date and time. Specialty care and second opinions are also available through specialists based in Hawaii or at many world-class clinics throughout the United States. Specialty consults will be scheduled within 48 hours of request.

HiDoc is intended to work in tandem with your primary care physician and not as a replacement. Consultations are confidential and secure, and a telemedicine visit has no out-of-pocket cost.

Some conditions commonly treated through HiDoc exams include:

  • Allergies
  • Cough/Flu
  • Ear Infection
  • Eye Issues
  • High Blood Pressure
  • Prescription Refills*
  • Skin Issues/Rashes
  • Sore Throat
  • Urinary Tract Infection
  • Vomiting & Diarrhea

Accessing a physician through HiDoc makes seeing a doctor quick, easy, and virtually painless. You do not have to waste time in a waiting room, transportation is no longer a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your primary care doctor is unavailable. Consultations can be scheduled using your home computer, mobile device or phone, 24/7.

Not sure when you should consult with a HiDoc physician instead of going to the ER or urgent care center? View our guide to help you decide.

To Get Started

View our step-by-step HiDoc User Guide.

Schedule by Phone: Call toll-free (844) 423-6242

  • To verify eligibility, be prepared to provide your HMAA member ID number located on the front of your insurance card and your date of birth. By dialing the call center, you may request either a phone or video consultation.

Schedule Online: Login here

  • The HiDoc Patient Portal is required for video consultations and is accessible from your computer. It provides access to your telemedicine medical record and enables you to schedule a consultation online. A doctor’s note for your employer is available upon request; you will receive it after your consultation.