Contact Us

Customer Service Center
Assists with member eligibility, benefits, claim status, and ID cards.
Phone (808) 941-4622
Toll-Free (888) 941-4622
8 am – 4 pm, Monday – Friday
Main Office
Assists with general information. Non-English speaking callers may contact our Customer Service Center for assistance through our language translation service.
Phone (808) 591-0088
Toll-Free (800) 621-6998
Fax (808) 591-0463
Office Hours:
8 am – 5 pm, Monday – Thursday
8 am – 4 pm, Friday
View holiday schedule
Member Eligibility Verification
Assists with verifying member eligibility using our IVR phone system.
Phone (808) 791-7628
Toll-Free (866) 791-7628
24/7, including holidays
Account Management
Assists employers and brokers with existing account-related questions or requests.
Phone (808) 791-7654
Toll-Free (800) 621-6998 ext.301
Fax (808) 535-8305
8 am – 4 pm, Monday – Friday
Provider Relations
Assists providers with contracting, fee schedules, and changes to practice information.
Phone (808) 791-7557
Toll-Free (800) 621-6998 ext.304
Fax (808) 535-8314
8 am – 4 pm, Monday – Friday
Health Management
Assists with precertification, utilization review, and case management.
Phone (808) 791-7505
Toll-Free (800) 621-6998 ext.302
Fax (808) 535-8398
8 am – 5 pm, Monday – Thursday
8 am – 4 pm, Friday
Sales
Assists prospective businesses interested in our benefits and services.
Phone (808) 791-7616
Toll-Free (800) 621-6998 ext.308
Fax (808) 591-0463
8 am – 4 pm, Monday – Friday
Office Address

737 Bishop Street, Suite 1200 Honolulu, HI 96813


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All times are Hawaii Standard Time. If there is a medical emergency, please call 911 or go to the nearest emergency room. For all other medical concerns, please contact your healthcare provider. Privacy Disclaimer: This form is not intended to collect or communicate personal health, financial, or other confidential information protected by state or federal privacy regulations. HMAA is not responsible for the security or confidentiality of communications you send to us through the Internet.