See a Doctor Online or by Phone

We are pleased to provide HMAA members with access to a local and national network of physicians online or by phone, through our partnership with HiDoc (hosted by CareClix). You can see a HiDoc physician for any non-emergent medical issue, routine medical care during normal or off-business hours, and while traveling domestically or internationally.

HiDocHiDoc, a full-service telemedicine platform and virtual exam room, enables you to see a doctor online or by phone for most healthcare services within 30 minutes, or schedule an appointment for a later date and time. Specialty care and second opinions are also available through specialists based in Hawaii or at many world-class clinics throughout the United States. Specialty consults will be scheduled within 48 hours of request.

HiDoc is intended to work in tandem with your primary care physician and not as a replacement. Consultations are confidential and secure, and a telemedicine visit has no out-of-pocket cost.

Some conditions commonly treated through telemedicine exams include:

  • Allergies
  • Cough/Flu
  • Ear Infection
  • Eye Issues
  • High Blood Pressure
  • Prescription Refills*
  • Skin Issues/Rashes
  • Sore Throat
  • Urinary Tract Infection
  • Vomiting & Diarrhea

Accessing a physician through HiDoc makes seeing a doctor quick, easy, and virtually painless. You do not have to waste time in a waiting room, transportation is no longer a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your primary care doctor is unavailable. Consultations can be scheduled using your home computer or mobile device, 24/7.

Not sure when you should consult with a HiDoc physician instead of going to the ER or urgent care center? View our guide to help you decide.

To Get Started

View our step-by-step User Guide.

Schedule by Phone: Call (844) 423-6242 and be prepared to provide your HMAA member ID number located on the front of your insurance card. By dialing the call center, you can request either a telephonic or video consultation.

Schedule Online

  • Returning Users:  Login here.
  • New Users:

    You must first set up an online Patient Portal by requesting a Clinical Reference Number. Click here to request your Clinical Reference Number. The Patient Portal provides access to your medical record and enables you to schedule a consultation online. An online Patient Portal is recommended but not required. You will also have access to an individual and family account and secure messaging with providers. Letters for employers are available upon request and are sent via mail.

    If you do not have a Patient Portal set up, you may still schedule a consultation by calling the HiDoc Call Center at (844) 423-6242, and access video consultations through your mobile app using the Office Code provided by the HiDoc Representative.