See a Doctor Online or by Phone

We are pleased to provide HMAA members with access to a local network of physicians and therapists online or by phone, day or night, through our HiDoc® telemedicine service (hosted by CloudWell Health). HiDoc® is intended to work in tandem with your primary care physician and not as a replacement. Consultations are confidential and secure, and a HiDoc telemedicine visit has no out-of-pocket cost. Skip the waiting room and speak to a doctor usually within 30 minutes from anywhere, or schedule an appointment for a later date and time. You do not have to waste time in a waiting room, transportation is no longer a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your primary care doctor is unavailable. Accessing a physician through HiDoc® makes seeing a doctor quick, easy, and virtually painless.

Download or print details about this service.

Hi Doc
Access HiDoc Online

When should I use HiDoc®?

You can schedule a consultation with a HiDoc® physician in Hawai‘i or while traveling (locally, domestic, and internationally) in the following situations by using your computer, mobile device or phone.

Non-emergent medical situations

Routine medical care or consultations during normal or off-business hours when your primary care physician is not immediately available
Not sure when you should consult with a HiDoc® physician instead of going to the emergency room or urgent care center? View our guide to help you decide. A doctor’s note for your employer is available after your consultation upon request.

Urgent care conditions commonly treated through telemedicine, including:

  • Allergies
  • Cough/Flu

  • Diarrhea

  • Ear Infection

  • Eye Issues

  • High Blood Pressure

  • Prescription Refills*

  • Skin Issues/Rashes

  • Sore Throat

  • Traveling Illness

  • Urinary Tract Infection

  • Vomiting

* Refills should be requested only in urgent situations when your primary care physician is unavailable.

Mental health concerns**, including:

  • Anxiety

  • Depression

  • Eating Disorders

  • Insomnia

  • Panic Attacks

  • Phobia

  • PTSD

  • Relationship Issues

  • Stress

** Mental health counseling is subject to physician availability; scheduling timelines may differ from other consultations.

How do I schedule a consultation?

There are three ways to schedule a consultation – by phone, online, or via mobile app. You will need to provide information located on the front of your insurance card and date of birth to verify your eligibility.

View our step-by-step HiDoc® User Guide.

Call  (808) 400-4113 to request a consultation. Be prepared to provide your member ID number located on the front of your insurance card and your date of birth to verify eligibility.

Your consultation can be done over the phone. If you prefer a video consultation, a HiDoc® Online account is required and is accessible by computer or through the mobile app.

Access HiDoc Online

Register or login here from your computer to schedule a consultation. A HiDoc® Online account is required for video consultations and provides access to your telemedicine records.

Hi Doc Login

Download the HiDoc® Online mobile app to schedule a consultation and access your telemedicine records. From the app, register or login to your account. The app is not required to access your account from your mobile device for video consultations; you may also log in to your account through your mobile device’s web browser (except Google Chrome).

Apple App Store Google Play

If you have questions or need assistance, please contact:

System requirements for video consultations

  • For Apple devices, use the Safari web browser (not Google Chrome).
  • Ensure your software and web browser have been updated to the latest versions.
  • Clear your cache and browser history.
  • Enable permissions for camera and microphone use upon logging in.