FAQs

Subscribers (covered employees) and dependents aged 14+ may access their coverage information by logging into the HMAA Member Online Portal and selecting the member. You may print or download an image of the Eligibility and Coverage Information page, which reflects the member’s name, ID number, and coverage period, and can be used as evidence of coverage. [...]

Subscribers (covered employees) and dependents aged 14+ may login to the HMAA Member Online Portal to request a new ID card or view/download an image of their ID card. You may also contact our Customer Service Center for assistance.

HMAA’s Member Online Portal at https://hmaahealthplanportal.javelinaweb.com (for services rendered beginning January 1, 2024) enables you to self-reset your password by clicking the Forgot Username or Password link on the login page.

HMAA’s Member Online Portal enables 24/7 secure access to your benefit and claims information. You may also view your deductible and accumulators, plan documents, choose paperless Explanation of Benefits (EOB) for paid claims, and view or request duplicate ID cards. Click on this link to learn more about our online services.

You should locate a participating provider to access certain medical services, including emergency care, on the U.S. Mainland. We do not guarantee the availability of Mainland participating providers, including emergency care providers, in all areas. Our Mainland network does not apply to dental services.

Prior to scheduling your appointment, be sure to ask your doctor if he or she participates with HMAA. Or, search our provider directory.

Participating providers have agreed to render medically necessary services at negotiated rates. You are not responsible for the difference between the negotiated rate and the billed charge, except for your deductible, co-payments, co-insurance, and non-covered items. HMAA has no agreement with non-participating providers. Therefore, you will be responsible for all non-covered charges including the difference [...]

You must submit an application to enroll your newborn child within 31 days from his/her date of birth or adoption. If you do not add your newborn to your policy in that time frame, you will have to wait until the open enrollment period of your policy. To enroll your child, you may download an enrollment [...]

According to Hawaii State Law, general excise tax is an expense of doing business and is generally passed on to patients, which means that you are responsible for paying any applicable tax in addition to your co-insurance and co-payment. Please note that your provider should charge you tax based on the eligible charge for the [...]

Co-insurance is your share of the costs of a covered health care service, calculated as a percent (for example, 20%) of the eligible charge for the service. You pay co-insurance plus any deductibles you owe. For example, if your health plan’s eligible charge for an office visit is $100 and you’ve met your deductible, your [...]