FAQs

We invite you to explore our Health & Wellness Programs. Helping your employees take care of their health is important, not only to help them feel their best, but for the health of your business. Our health and productivity solutions give your employees the empowerment and support they need to take better care of themselves which [...]

We are pleased to offer our employer groups special offers and discounts through our Member Plus Discount Program. HMAA groups are also welcome to become participating merchants and enjoy free promotion of their business through our program.

HMAA respects the privacy and confidentiality of protected and individually-identifiable health information (PHI and IIHI). Once a dependent turns 18 years old, his/her parent or guardian will no longer have the right to access the dependent’s health or insurance records without authorization from the dependent. This policy is in accordance with Federal and State confidentiality [...]

HMAA provides certain groups free 24/7 online access to benefits, eligibility maintenance, and other administrative functions. Click on the following link to access Online for Group Administration. Certain requirements apply.

Prior to scheduling an appointment, employees should ask their doctor if he or she participates with HMAA. Or, they may search our provider directory or contact us for assistance.

Subscribers (covered employees) and dependents aged 18+ may access their coverage information by logging into their Online for Members account and selecting the desired member to view. You may print or download an image of the Coverage Information page, which reflects the member’s name, ID number, and coverage period, and can be used as evidence [...]

COBRA coverage is available for employers that have at least 20 employees for at least 6 months in the previous calendar year. Both full-time and part-time employees are counted to determine whether a plan is subject to COBRA. Each part-time employee counts as a fraction of a full-time employee, with the fraction equal to the [...]

To avoid claims payment delays and other issues, we advise against adjusting your statement balance. Please inform us of any enrollment changes and HMAA will make all billing adjustments, which will appear on the following month’s statement.

Please make checks payable to HMAA. Mail your payment, along with the stub from your premium bill, to: HMAA P.O. Box 29790 Honolulu, Hawaii 96820-2190 Employers can also make payments through our online bill pay service. If you are interested in this service, you may sign up or contact your HMAA Account Manager. Certain restrictions apply. [...]

Your full premium payment must be received no later than the first day of the month for which coverage is expected. If we do not receive payment in full, your company will receive a notice of intent to cancel your policy. Scheduling or acceptance of a late payment does not guarantee coverage. Because your health [...]